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• Message creation: How to insert hyperlinks in a message?
  Answer: In the new "Responsive" editor, you can add links in two ways: Directly in the interface (for buttons or images for example): In the text editor (select ...
• Message creation: In a message, how to insert an unsubscribe link?
  Answer:  When you insert a link, simply choose the type "Unsubscribe link":   To learn more about the proposed unsubscribe options, see this article: How to manage unsubscribers?   Your an ...
• Legal topics: What is the applicable legislation on address files?
  Answer: As a reminder, as our services are located in France, we ask you to comply with French legislation or that of your country if it ...
• Campaigns results (Tracking): Is the Tracking data secure? Who can access it?
  Answer: The tracking data is absolutely secured on our servers. To access it, you need your license key. In addition, we have regular backups on the ...
• Commercial topics: If I order now, how long before I can use the software?
  Answer: For any order placed by Credit Card, your license key is sent to you by e-mail immediately (within 5 minutes to be precise). If you choose ...
• Recipients list: Is it possible to unblacklist an email address?
  Answer: Yes, of course ! To do this, go to the "Account" menu (in the top bar) then "Blacklist". Select the address from the list and then delete ...
• Message creation: Embedding a video in a message
  Answer: Embedding a video in a email exposes to security problems : as a dynamic content, your video will not be displayed correctly on the majority ...
• Message creation: In the HTML editor, there is the "unsubscribe" function. Is there a "subscription" function?
  Answer: Yes, thanks to our "OxiForms" solution (available free of charge under conditions). OxiForms allows you to create any type of online forms and distribute them on ...
• Commercial topics: On how many workstations can I install my license?
  Answer: You can install your license on 5 different computers (10 if you have opted for the "Premium" option) on the only condition that they all ...
• Sending the campaign: Can I use my own sending server with OxiMailing?
  Answer: No, not since version 6.This decision was made in order to rationalize the software's operation, which now optimizes the sending so that it can be ...
• Sending the campaign: How many emails and what kind of emails can I send with OxiMailing ?
  Answer: You have two offers that can be complementary:   a) On-demand credit The principle is simple: you buy the email credits you need. These credits are immediately available ...
• Message creation: Is it possible to automatically customize the header of each e-mail with the recipient's first
  Answer: Yes, of course. Just like all the other fields of your e-mail (message, attachments...) the subject can be customized according to the information in your address ...
• Sending the campaign: With OxiMailing, how many emails can I send per minute?
  Answer: This is a question that is very often asked but to which it is impossible to answer. There are so many parameters to consider: - ...
• Message creation: How can I prevent my messages from falling into spam folder or being blocked by
  Answer: Many of you ask us for advice to prevent your emails from ending up in your recipients' spam folders. There is no such thing as ...
• Message creation: In a message, how to add an image?
  Answer: To insert an image into your message using the editor integrated in OxiMailing, simply drag a block corresponding to your needs:     The "Image" block (marked "1" ...
• Message creation: How to use an existing HTML page as a message?
  Answer: In the "Message" section, click on "New message" then on "Import HTML file".     However, we recommend that you create your messages directly in OxiMailing, our editor ...
• Message creation: How to use a template?
  Answer: The design of a message for an e-mailing campaign is sometimes a delicate operation.It often requires a professional touch that only a graphic designer can ...
• Message creation: Can I use an HTML page generated by Word or Publisher as a message?
  Answer: We strongly discourage it!Even if visually everything seems correct to you when you design the message, there is a good chance that your recipients will ...
• OxiMailing installation: What is the latest version available?
  Answer: The latest version is available to download directly from our website by clicking here.   You can consult the list of changes, only available in French (sorry !), by ...
• Commercial topics: Where can I download OxiMailing?
  Answer: You can download OxiMailing from our website by clicking here.   A note: if you have just purchased credit on our site and if you have already ...
• Message creation: My message is a global image, how can I integrate links on defined surfaces?
  Answer: You can use what are called "image maps" in HTML. To know more : https://en.wikipedia.org/wiki/Image_map However, this technique is not recommended for 2 reasons:- Some ...
• Message creation: How to create a mirror page ("click here if the message does not appear correctly")?
  Answer: Once you add a link to a mirror page, OxiMailing takes care of everything! Simply add a link and choose as link type "Mirror page" as ...
• Campaigns results (Tracking): Some of my recipients have confirmed that they opened my email. However, in terms of
  Answer: Basically, we can define an opener as a recipient who has opened your mail. In the reality of tracking, and due to technical constraints, it ...
• Recipients list: Can we get the recipient file from one campaign to another?
  Answer: Yes !The easiest way is to open the original campaign and then "Save As" (as in any office software).     This will create a copy of the ...
• Legal topics: I have received a "spam" from one of your users, what should I do?
  Answer: Oxemis is strongly opposed to the practice of "spam" which discredits our branch of activity. We have been engaged in many actions for years to eliminate ...
• Commercial topics: The 10 fundamental tips to make an emailing in the rules of the art.
  Answer: 1. Comply with the legislation on e-mailing Before you start and to avoid any inconvenience, read the applicable legislation. Read the following articles:What is the applicable legislation ...
• Legal topics: Warning on aspiration / email capture software
  Answer: A lot of email address capture software can be found on the web. To avoid any unhealthy advertising, we will not mention the names of ...
• Commercial topics: Are the new versions included?
  Answer: Yes, absolutely. When you buy credits for OxiMailing you pay for an "all-inclusive" solution. You therefore automatically benefit from the new versions that we regularly offer. When ...
• Sending the campaign: Can I use OxiMailing to send emails with attachments?
  Answer: Yes, this is quite possible, you can even send personalized attachments with OxiMailing.But in reality, it's not really recommended. Let's say that this solution remains ...
• Commercial topics: How do I find my OxiMailing license key?
  Answer: For this purpose, please contact the sales department. ...
• OxiMailing installation: Does OxiMailing work on Mac / Linux?
  Answer: Yes ! since version 7.1.0, OxiMailing allows you to design and send your e-mailing campaigns from your MAC and Linux machines !Go to the download ...
• Message creation: How do I send a file to the recipients of my message without attaching it?
  Answer: The disadvantage of adding a file as an attachment is that it makes the message heavier, makes the sending longer and increases the risk of ...
• OxiMailing installation: I switch computers and want to install OxiMailing on my new machine. What is the
  Answer: This step is very simple: On the new machine: Download and install the latest version of OxiMailing Once installed enter your license key (How do I find ...
• Message creation: Why is it not recommended to put links in full text (www.yoursite.com) ?
  Answer: What's the problem? You have put a spelled link (like "http://www.oxemis.com") in your message and the anti-spam analysis tells you about a potential phishing problem that ...
• Commercial topics: Do you offer a mail service for software other than OxiMailing?
  Answer: Yes, thanks to : SMTP access. To learn more, click here! OxiMailing API. To learn more, click here! ...
• Recipients list: Why is it advisable to remove generic domain email addresses from your files when prospecting
  Answer: It should be noted that any subscriber at Hotmail, Aol or Yahoo has a "report spam" button on his webmail. It is therefore very tempting ...
• Message creation: How can I prevent my recipients from reporting my message as spam?
  Answer: You use a 100% opt-in file, you systematically insert an unsubscribe link, you process all unsubscribe requests carefully and yet your mailings generate spam complaints? How ...
• Recipients list: What is the difference between the black list and the red list?
  Answer: Both are intended to neutralize mail sent to certain e-mail addresses.   The black list is composed of addresses of people who have expressed their wish to ...
• Recipients list: Use highlighting
  Answer: What is it? Highlighting is an exclusive feature of Oxemis software that OxiMailing takes full advantage of.It allows you to mark certain lines in your address ...
• Recipients list: How to manage unsubscribers?
  Answer: It's extremely simple: OxiMailing takes care of it for you:-) Indeed, you only have to insert an unsubscribe link in the message. This unsubscribe link will allow ...
• Recipients list: What are bounces and how are they managed?
  Answer: What is a bounce It is a bit like the principle of a postal letter. When an email address no longer exists, you are informed by ...
• Message creation: The Message Header
  Answer: This area is accessible in the "Message" section:   Sender (e-mail): This is the sender's e-mail address that your recipient will see when receiving the message. Sender's name: ...
• Message creation: How to add an attachment?
  Answer: To add an attachment click on "Message" (on the left) then "Attachments", then click on the "Add" button to reach the attachment screen. You can ...
• Sending the campaign: Filter recipients for sending
  Answer: To choose the filters to use during sending click on "Filters & sending" on the left. What is it? In this field you define the filters you ...
• Campaigns results (Tracking): How to view the tracking report?
  Answer: To view the tracking report, click on "Results" (on the left of the main screen) then "Report" :     What is it? These are the "graphical" reports of ...
• Campaigns results (Tracking): How to consult the detailed tracking data?
  Answer: To access the detailed results, click on "Results" (on the left of the screen) then "Detailed results" or "Events": Detailed resultsThis is the analysis tool for ...
• Message creation: The "antispam" test
  Answer: To start the anti-spam analysis, click on "Verifications" then "Anti-spam analysis" What is the purpose of the test? Your message will pass through the most widely used ...
• Recipients list: Check the email addresses in your campaign
  Answer: To start this tool, click on "Check & tests" then "Check e-mails format".   What is it? When you load an email addresses file, it may sometimes contain ...
• Message creation: Customize the message
  Answer: What is that ? You imported a recipient file in the first step of using the software.This file contains the e-mail address of each of your ...
• Message creation: Advanced customization (functions)
  Answer: What is that? OxiMailing allows you to customize your message with fields in your file (see Customize Message). For example, if you have the person's first and last ...
• Message creation: What is the OxiMailing Cloud and how to use it?
  Answer: What is it? With OxiMailing you have a storage space on the Internet to host the files used in your campaigns (images, attachments, mirror pages...). This ...
• Message creation: Optimize the message size
  Answer: Why? The size of your message is essential for a successful e-mailing campaign.Indeed, a message that is too heavy will: significantly slow down your sending process increase the ...
• Message creation: FTP accounts
  Answer: You can access the list of ftp accounts via the "Settings" menu, "Cloud / FTP accounts".   Definition FTP accounts are storage spaces on the Internet. They allow ...
• Commercial topics: What do email credits include?
  Answer: Email credits give you access to all the services you need to carry out your campaigns: OxiMailing Software updates Routing through our SMTP platform Access to tracking to measure ...
• Message creation: Can forms (or frames) be integrated into emails?
  Answer: It is strongly discouraged to incorporate forms or iframes as this causes security problems. In addition, these elements are most often misinterpreted by webmails. For ...
• Message creation: How to insert emojis in a subject?
  Answer: Emojis can be added very easily in the subject of your message!To do this, simply click in the "subject" area and on the associated button ...
• Campaigns results (Tracking): OxiMailing / Google Analytics / Matomo integration...
  Answer: Google Analytics is a particularly sophisticated tracking and statistics solution that allows you to track visitors to your site and the actions they perform in ...
• Message creation: What is the "inbox test"?
  Answer: The "inbox test" is one of the many new features of OxiMailing version 7. It is accessible to customers who have subscribed to a "Premium" offer ...
• Sending the campaign: Why should I not use a sender address in a generic domain
  Answer: Oxemis has always discouraged its customers from sending campaigns with sender addresses linked to so-called "FreeMail" domains, such as Yahoo, AOL, Gmail or Hotmail. Indeed, ...
• Message creation: What is the validation of senders in OxiMailing?
  Answer: Since version 7, we ask our users to validate their sender addresses for their campaigns sent via OxiMailing. This very simple procedure, which only takes a ...
• OxiMailing installation: How to activate the multi-license mode in OxiMailing?
  Answer: In some cases, you may need to use several OxiMailing licenses on the same workstation. For example, if you are a Web Agency and want to ...
• Authentication: What is authentication in OxiMailing?
  Answer: What is authentication?The authentication process is designed to allow OxiMailing to send messages by assuring your recipients that they have been sent by you. The ...
• SPF: How do I adapt my SPF to the OxiMailing platform?
  Answer: What is the SPF? The SPF (Sender Policy Framework) is an information, stored at the level of your domain name, that indicates which mail servers have ...
• DKIM: How to authenticate my emails sent via OxiMailing with DKIM?
  Answer: What is DKIM? DKIM (DomainKeys Identified Mail) is an authentication standard that consists of digitally signing the messages sent to guarantee their integrity and the fact ...
• Authentication: How do I get the configuration guide for my domain to authenticate it with OxiMailing?
  Answer: This article explains how to obtain the guide containing the changes to be made to your domain in order to authenticate it with OxiMailing. To learn ...
• Tracking: What is the customization of tracking on your domain?
  Answer: 1. How does tracking work? Tracking is the tool that allows you to track the openings and links of your message. You can easily find out ...
• Message creation: Outlook 2016 adds lines to my message how do I get rid of them?
  Answer: Quick answer: get rid of Outlook instead.... A little longer but probably less effective answer below.     1) The problem At times, probably depending on the phases of the ...
• Commercial topics: What is the SMTP access?
  Answer: What is it? The SMTP access allows you to connect your email tools (Outlook, Thunderbird...) and your business applications (CRM, shop...) to the OxiMailing platform.You will ...
• SMTP access: How do I set up my email software to use the SMTP access?
  Answer: Once the SMTP access is activated on your account, you can retrieve your SMTP access credentials in the OxiMailing software.To do this, go to "Manage ...
• SMTP access: Return codes for sending via SMTP access
  Answer: Currently, you can obtain rejections for the following reasons.   Message setup: 101/102 - Sender address not validated on your account100 - Invalid recipient address   Blacklist : 121 - This ...
• Deliverability: The primitive spamtrap
  Answer: Other names often encountered Pristine spam trap, classic spam trap, active spamtrap, honeypot What is it? Originally, it was the only type of spamtrap that existed (hence its ...
• Deliverability: The recycled spamtrap
  Answer: Other common names Inactive spam trap, reactivated spam trap What is it ? Recycled spamtraps are intended to punish "spammers who ignore themselves", i.e. senders who do not ...
• Deliverability: The typo trap
  Answer: What is it? It is the latest type of spamtraps, which appeared in 2012. It aims to force senders to use double opt-in. Often, email addresses contain ...
• Message creation: Can I edit my images directly in OxiMailing?
  Answer: Yes ! you have a real image editor directly integrated into the responsive OxiMailing editor.   How to open the image editor? To start the image editor, select ...
• Deliverability: What is a spamtrap?
  Answer: Among the elements that most affect the deliverability of your campaigns, there is one that is particularly important: the presence or not of spamtraps in ...
• Deliverability: What is double opt-in?
  Answer: Although not imposed by the legislator, the principle of double opt-in is strongly recommended for building robust databases. It should be recalled that in the context ...
• Message creation: How can I find royalty-free images to illustrate my campaigns?
  Answer: The results of your e-mailing campaigns depend on many parameters. The visual quality of your message is part of it: in addition to giving a professional ...
• Message creation: Why should my message not be made up of a single large image?
  Answer: Many people who are new to e-mailing are attracted to making their message in the form of a single large image containing both graphic elements ...
• Recipients list: How do I manually add a blacklisted address?
  Answer: The black list is the list of unsubscribers in your communications. OxiMailing never contacts a recipient whose address is blacklisted. When a recipient unsubscribes from ...
• OxiMailing installation: I use Kaspersky antivirus and I can't access the OxiMailing Cloud
  Answer: You are trying to connect to the OxiMailing Cloud and you get an error message "Interrupted" (for example). Usually, the problem is related to an ...
• Legal topics: Is the OxiMailing platform compatible with the GDPR?
  Answer: What is the GDPR? GDPR is the new General Data Protection Regulation of UE.It consists of a harmonisation of the data protection policies of all European ...
• Sending the campaign: My recipients are protected by MailInBlack, what do they have to do to receive my
  Answer: The short answer: nothing! The e-mail sent will be displayed in their dashboard and they can retrieve it whenever they want. However, if you want to ...
• Message creation: How and why register a domain name with OxiMailing?
  Answer: As you may have read here, it is strongly discouraged to send emails from "generic" addresses (such as @gmail.com, @orange.fr, @free.fr...) because it increases your ...
• Campaigns results (Tracking): The problem of "False Clicks"
  Answer: In 2018, we noticed an explosion of "false clicks" (also named "fake clicks" or "spurious clicks"). These are clicks not generated by your recipients, but by ...
• Recipients list: How to import my PrestaShop contacts into OxiMailing?
  Answer: You have a shop or a site based on PrestaShop and you want to import your contacts into OxiMailing? It's very simple, for that you just ...
• Message creation: How do I insert an "event" in my e-mailing campaign?
  Answer: OxiMailing allows you to add in a few moments an appointment that your recipients will receive with your message and that they can add to ...
• Message creation: What is e-mailing accessibility?
  Answer: Ensuring the accessibility of your message means ensuring that all your recipients (including people with disabilities) can read and understand your message correctly. When you apply ...
• Old topics: When I want to import my Gmail contacts or a Google Sheets file, Google warns
  Answer: This message may appear when you try to import your Gmail contacts or a Google Sheets file:     Why is this message displayed?   This message is displayed by ...
• OxiMailing installation: How to use OxiMailing on Parallels Desktop Mac?
  Answer:   What is Parallels Desktop? Parallels Desktop is a utility that allows native Windows applications to run in Mac OS.For more than 10 years, he has been ...
• OxiMailing installation: Does OxiMailing work on Mac OS Montery (2021)?
  Answer: Yes, please download the mac version here. ...
• Deliverability: I haven't sent a message for a long period of time, are there any precautions
  Answer: Yes! If you have not sent any messages for several weeks, it is strongly recommended that you resume sending messages at a progressive rhythm. Why? Because email ...
• Message creation: How do I insert a countdown timer in my message?
  Answer: It's very simple! Since version 8.5.2, you can simply add an "Image" block and select the "Countdown" tool:   You will then be able to choose options such ...
• Recipients list: How do I import my recipients from WordPress / WooCommerce?
  Answer: This is possible since version 9.0.1 of OxiMailing, follow the guide!   Get a WooCommerce API key In order to allow OxiMailing to connect to your site, you ...
• Message creation: In a message, how to personalize an image according to a field in the recipient
  Answer: In OxiMailing, you can personalize your message using custom fields. You can also personalize a part of the message displayed to your recipient using these ...
• Commercial topics: Is there an API that allows me to connect to OxiMailing services?
  Answer: Yes! We offer you a Rest API, OpenAPI / Swagger that allows you to connect to our services (in addition to the API/SMTP!). The technical documentation is ...
• Message creation: What is a secure QR Code and what is it used for?
  Answer: Imagine you want to send out invitations to an event and you want to be able to control access to this event. Imagine you want to ...
• Deliverability: How to set up a DMARC record on your sending domain?
  Answer: The final step to optimize the deliverability of your messages, and protect yourself from spoofing, is to publish a DMARC record on your sending domain. ...

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